REFUND POLICY

We have a 3-day return policy which means you have 3 days after receiving your item to request a return for replacement or refund. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at 876-347-1523 (WhatsApp) or 1-876-986-9598 and email marketing@tijulecompany.com & info@tijulecompany.com.  If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at 876-347-1523 (WhatsApp) or 1-876-986-9598 or via email at marketing@tijulecompany.com & info@tijulecompany.com

 

Damages and Issues 
On the same day you receive the items you have ordered from the Tijule Company Limited, please do a thorough inspection of your order delivered to you and contact us immediately if the items are defective, damaged or if you receive the wrong items so that we can evaluate the issue and take corrective action.


 

Exceptions / Non-returnable Items 
There are certain types of items like perishable goods, for example, Frozen Baked Cassava Bammy that cannot be returned to the Tijule Company Limited.  This product is always shipped Ex-Factory from our company observing strict refrigeration procedures through to the product delivery destination on behalf of our clients.  If there is a breakdown in the storage process after delivery to our buyers, distributors and customers, the Tijule Company Limited cannot be held accountable.  Kindly note for all of our Frozen Baked Cassava Bammy, refrigeration storage is required until the time of preparation of the Bammy for your meal.  

Please contact us directly at marketing@tijulecompany.com & info@tijulecompany.com if you have questions or concerns about your specific item. 

 

Refunds 
We will notify you once we have received and inspected your returned item(s) to let you know if the refund was approved or not. If approved, you will be automatically refunded via your original payment method. Please allow us reasonable time to enable the transaction as it may take some time for your bank or credit card company to process and post the refund to you.