REFUND POLICY

We have a 3-day return policy which means you have 3 days after receiving your item to
request a return for replacement or refund.


To be eligible for a return, your item must be in the same condition that you received it,
unused, and in its original packaging. You will also need the receipt or proof of purchase.


To start a return, you can contact us at 876-347-1523 (WhatsApp) or 1-876-986-9598 and email
marketing@tijulecompany.com & info@tijulecompany.com. If your return is accepted, we will
send you a return shipping label, as well as instructions on how and where to send your
package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at 876-347-1523 (WhatsApp) or 1-876-986-
9598 or via email at marketing@tijulecompany.com & info@tijulecompany.com

 

DAMAGES AND ISSUES
On the same day you receive the items you have ordered from the Tijule Company Limited,
please do a thorough inspection of your order delivered to you and contact us immediately if
the items are defective, damaged or if you receive the wrong items so that we can evaluate the
issue and take corrective action.


EXCEPTIONS / NON-RETURNABLE ITEMS
There are certain types of items like perishable goods, for example, Frozen Baked Cassava
Bammy that cannot be returned to the Tijule Company Limited for a refund. This frozen
product is always shipped Ex-Factory from our company where shipping and logistics providers
are instructed to observe strict refrigeration procedures through to the product delivery

destination on behalf of our clients. If there is a breakdown in the storage process after Ex-
factory
purchase and delivery to our buyers, retailers or distributors and customers, the Tijule

Company Limited is not accountable. Kindly note for all of our Frozen Baked Cassava Bammy,
refrigeration storage is required throughout the entire journey from our factory to the
buyer/retailer through to the consumer’s receipt and thereafter until the time of preparation of
the Bammy for a meal.


Please contact the Tijule Company Limited in Palmers Cross, Clarendon, Jamaica directly at
marketing@tijulecompany.com & info@tijulecompany.com, telephone 876-347-1523
(WhatsApp) or direct call to 1-876-986-9598 if you have questions or concerns about your
specific branded Tijule’s product.


REFUNDS
We will notify you once we have received and inspected your returned item(s) to let you know
if the refund was approved or not. If approved, you will be refunded via your original payment
method. Please allow us reasonable time to enable the transaction as it may take some time for
your bank or credit card company to process and post the refund to you.